/* Tela Conversas: o mais parecido possível com o WhatsApp Web (decisão da Juliana, 18/out).
   Tudo dentro de .wa para não colidir com o resto do Portal. Cores do WhatsApp Web (tema claro). */
.wa {
  --wa-fundo: #ffffff; --wa-cinza: #f0f2f5; --wa-linha: #e9edef; --wa-hover: #f5f6f6; --wa-sel: #f0f2f5;
  --wa-texto: #111b21; --wa-sec: #667781; --wa-verde: #00a884; --wa-verde-esc: #008069; --wa-badge: #25d366;
  --wa-chat: #efeae2; --wa-saida: #d9fdd3; --wa-entrada: #ffffff; --wa-azul: #53bdeb; --wa-chip-on: #e7fce3;
  height: 100%; color: var(--wa-texto); font-family: var(--font); font-size: 14.2px;
}
.tela.tela-wa { overflow: hidden; }
.wa { overflow: hidden; }
.wa .conversas { display: grid; grid-template-columns: minmax(280px, 26%) minmax(0, 1fr) 360px; height: 100%; min-height: 0; background: var(--wa-fundo); position: relative; }
.wa button { font-family: inherit; }

/* ---------- Coluna da lista ---------- */
.wa .lista { display: flex; flex-direction: column; min-height: 0; border-right: 1px solid var(--wa-linha); background: var(--wa-fundo); }
.wa .lista-topo { display: flex; align-items: center; justify-content: space-between; padding: 14px 16px 8px; }
.wa .lista-topo h2 { margin: 0; font-size: 22px; font-weight: 700; color: var(--wa-texto); font-family: inherit; }
.wa .icone-btn { width: 38px; height: 38px; border-radius: 50%; border: 0; background: transparent; color: var(--wa-sec); font-size: 18px; cursor: pointer; display: grid; place-items: center; }
.wa .icone-btn:hover, .wa .icone-btn.on { background: var(--wa-cinza); color: var(--wa-texto); }
.wa .menu-lista { position: relative; }
.wa .menu-lista-caixa { position: absolute; right: 0; top: 42px; z-index: 5; background: #fff; border-radius: 6px; box-shadow: 0 2px 5px #0b141a29, 0 2px 10px #0b141a14; padding: 8px 0; min-width: 220px; }
.wa .menu-lista-caixa label { display: flex; align-items: center; gap: 10px; padding: 10px 18px; cursor: pointer; font-size: 14.5px; }
.wa .menu-lista-caixa label:hover { background: var(--wa-hover); }
.wa .busca-caixa { padding: 4px 12px 8px; }
.wa .busca { width: 100%; box-sizing: border-box; border: 0; background: var(--wa-cinza); border-radius: 8px; padding: 9px 14px 9px 40px; font: inherit; color: var(--wa-texto);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23667781' stroke-width='2.2' stroke-linecap='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m20 20-3.5-3.5'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: 14px center; }
.wa .busca:focus { outline: none; background-color: #fff; box-shadow: 0 0 0 2px var(--wa-verde); }
.wa .chips { display: flex; gap: 8px; padding: 0 12px 10px; border-bottom: 1px solid var(--wa-linha); }
.wa .chips button { border: 0; background: var(--wa-cinza); color: var(--wa-sec); border-radius: 999px; padding: 6px 13px; font-size: 14px; cursor: pointer; }
.wa .chips button:hover { background: #e9edef; }
.wa .chips button.on { background: var(--wa-chip-on); color: var(--wa-verde-esc); font-weight: 600; }
.wa .chips .qtd { margin-left: 4px; font-size: 12px; }
.wa .aviso-conexao { margin: 8px 12px 0; padding: 8px 12px; border-radius: 8px; background: #fff6d8; color: #6d5b1d; font-size: 13px; }
.wa .lista-itens { overflow: auto; flex: 1; }
.wa .lista-itens .vazio { padding: 40px 24px; color: var(--wa-sec); text-align: center; }

.wa .conv { display: flex; gap: 12px; align-items: center; padding: 0 0 0 13px; cursor: pointer; position: relative; }
.wa .conv:hover { background: var(--wa-hover); }
.wa .conv.sel { background: var(--wa-sel); }
.wa .conv .av { width: 49px; height: 49px; font-size: 18px; flex: none; }
.wa .conv-m { flex: 1; min-width: 0; padding: 11px 15px 11px 0; border-bottom: 1px solid var(--wa-linha); }
.wa .conv-l1 { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.wa .conv-l1 b { font-weight: 400; font-size: 16.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa .conv-l1 small { color: var(--wa-sec); font-size: 12px; flex: none; }
.wa .conv.nlida .conv-l1 small { color: var(--wa-badge); font-weight: 600; }
.wa .conv-l2 { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-top: 2px; }
.wa .conv-prev { color: var(--wa-sec); font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa .conv.nlida .conv-prev { color: var(--wa-texto); font-weight: 600; }
.wa .conv-dir { display: flex; align-items: center; gap: 6px; flex: none; }
.wa .contagem { min-width: 20px; height: 20px; padding: 0 6px; box-sizing: border-box; border-radius: 999px; background: var(--wa-badge); color: #fff; font-size: 12px; font-weight: 700; display: grid; place-items: center; }
.wa .conv-tags { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 5px; }
.wa .etq { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 11.5px; font-weight: 600; background: var(--wa-cinza); color: var(--wa-sec); white-space: nowrap; }
.wa .etq-dona { background: #e7f3ff; color: #1b5fa0; }
.wa .etq-fila { background: #ffe1e1; color: #b3261e; }
.wa .etq-amarelo { background: #fff3c4; color: #7a5b00; }
.wa .etq-vermelho { background: #ea0038; color: #fff; }
.wa .etq-cinza { background: #e9edef; color: #54656f; }

/* ---------- Conversa ---------- */
.wa .chat { display: flex; flex-direction: column; min-height: 0; background: var(--wa-chat); position: relative; }
.wa .chat::before { content: ''; position: absolute; inset: 0; opacity: .5; pointer-events: none;
  background-image: radial-gradient(#d1c7b8 1px, transparent 1.2px), radial-gradient(#d1c7b8 1px, transparent 1.2px);
  background-size: 26px 26px; background-position: 0 0, 13px 13px; }
.wa .chat > * { position: relative; }
.wa .conv-cab { display: flex; gap: 14px; align-items: center; padding: 10px 16px; background: var(--wa-cinza); border-left: 1px solid var(--wa-linha); min-height: 40px; }
.wa .conv-cab .av { width: 40px; height: 40px; font-size: 16px; }
.wa .conv-cab-txt { flex: 1; min-width: 0; }
.wa .conv-cab-txt b { display: block; font-weight: 400; font-size: 16px; }
.wa .conv-cab-txt small { color: var(--wa-sec); font-size: 13px; }
.wa .msgs { flex: 1; overflow: auto; padding: 18px 7% 10px; display: flex; flex-direction: column; gap: 2px; }
.wa .dia { align-self: center; background: #fff; border-radius: 7.5px; padding: 5px 12px; font-size: 12.5px; color: #54656f; margin: 10px 0; box-shadow: 0 1px .5px #0b141a21; text-transform: uppercase; }
.wa .b { max-width: 65%; padding: 6px 7px 8px 9px; border-radius: 7.5px; box-shadow: 0 1px .5px #0b141a21; position: relative; font-size: 14.2px; line-height: 19px; white-space: pre-wrap; word-wrap: break-word; margin-bottom: 2px; }
.wa .b.in { align-self: flex-start; background: var(--wa-entrada); border-top-left-radius: 0; }
.wa .b.out { align-self: flex-end; background: var(--wa-saida); border-top-right-radius: 0; }
.wa .b.in + .b.out, .wa .b.out + .b.in { margin-top: 10px; }
.wa .b .meta { float: right; margin: 6px 0 -5px 10px; font-size: 11px; color: var(--wa-sec); white-space: nowrap; line-height: 15px; }
.wa .b .autor { display: block; font-size: 12.8px; font-weight: 600; color: var(--wa-verde-esc); margin-bottom: 2px; }
.wa .tique-lido { color: var(--wa-azul); }
.wa .b.enviando .meta { opacity: .6; }
.wa .b.falhou { background: #ffe9e9; }
.wa .falhou-aviso { color: #b3261e; font-weight: 600; font-size: 12px; margin-top: 4px; }
.wa .b.tpl { background: #f2ecff; }
.wa .tpl-lbl { display: block; font-size: 11px; font-weight: 700; color: #5b3fb8; text-transform: uppercase; letter-spacing: .04em; margin-bottom: 2px; }
.wa .b.b-img { padding: 3px 3px 8px; max-width: 330px; }
.wa .msg-img { display: block; width: 100%; max-width: 330px; border-radius: 6px; cursor: zoom-in; }
.wa .msg-cap { padding: 6px 6px 0; }
.wa .msg-audio { width: 260px; display: block; }
.wa .msg-loc { color: #027eb5; }
.wa .msg-doc { display: flex; align-items: center; gap: 10px; padding: 6px 4px; color: inherit; text-decoration: none; background: #0000000a; border-radius: 6px; }
.wa .msg-doc-ic { font-size: 28px; }
.wa .msg-doc-info b { display: block; font-weight: 400; }
.wa .msg-doc-info small { color: var(--wa-sec); font-size: 12px; }
.wa .gap { align-self: center; background: #fff3c4; color: #7a5b00; font-weight: 600; font-size: 12.5px; border-radius: 7.5px; padding: 4px 12px; margin: 6px 0; box-shadow: 0 1px .5px #0b141a21; }
.wa .erro-meta { align-self: flex-end; max-width: 65%; background: #fff; border-left: 4px solid #ea0038; border-radius: 7.5px; padding: 8px 12px; font-size: 13.5px; margin: 2px 0 8px; box-shadow: 0 1px .5px #0b141a21; }
.wa .erro-meta b { color: #b3261e; }
.wa .erro-meta p { margin: 4px 0 6px; }
.wa .link-sutil { border: 0; background: none; color: #027eb5; font-size: 13px; cursor: pointer; padding: 0; }
.wa .erro-original { margin-top: 6px; color: var(--wa-sec); font-size: 12px; font-style: italic; }
.wa .conv-vazia { flex: 1; display: grid; place-content: center; text-align: center; color: var(--wa-sec); }
.wa .conv-vazia b { display: block; font-size: 28px; font-weight: 300; color: #41525d; margin-bottom: 10px; }

/* Faixas acima do campo de texto */
.wa .faixa { padding: 7px 16px; font-size: 13.5px; text-align: center; }
.wa .faixa-amarelo { background: #fff3c4; color: #7a5b00; }
.wa .faixa-vermelho { background: #ea0038; color: #fff; font-weight: 600; }
.wa .faixa-lilas { background: #f2ecff; color: #5b3fb8; }

/* Campo de texto + playbook */
.wa .compor { display: flex; gap: 8px; align-items: flex-end; padding: 8px 16px; background: var(--wa-cinza); }
.wa .compor textarea { flex: 1; border: 0; background: #fff; border-radius: 8px; padding: 10px 14px; resize: none; max-height: 140px; font: inherit; line-height: 20px; }
.wa .compor textarea:focus { outline: none; }
.wa .compor textarea:disabled { background: #f7f8fa; cursor: not-allowed; }
.wa .btn-playbook { border: 0; background: transparent; color: #54656f; height: 42px; padding: 0 10px; border-radius: 8px; cursor: pointer; font-size: 14px; font-weight: 600; display: flex; align-items: center; gap: 6px; white-space: nowrap; }
.wa .btn-playbook:hover, .wa .btn-playbook.on { background: #e2e5e9; color: var(--wa-verde-esc); }
.wa .enviar { width: 42px; height: 42px; border-radius: 50%; border: 0; background: var(--wa-verde); color: #fff; font-size: 17px; cursor: pointer; flex: none; }
.wa .enviar:disabled { background: #b8c4c9; cursor: not-allowed; }


/* ---------- Lado direito: dados do contato ---------- */
.wa .wa-lado { background: var(--wa-cinza); border-left: 1px solid var(--wa-linha); display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.wa .lado-abas { display: flex; align-items: center; gap: 6px; padding: 10px 12px; background: var(--wa-cinza); border-bottom: 1px solid var(--wa-linha); }
.wa .lado-abas button { border: 0; background: transparent; color: #54656f; border-radius: 999px; padding: 7px 14px; font-size: 14px; font-weight: 600; cursor: pointer; }
.wa .lado-abas button.on { background: #fff; color: var(--wa-verde-esc); box-shadow: 0 1px 2px #0b141a1a; }
.wa .lado-abas .lado-fechar { margin-left: auto; display: none; }
.wa .lado-corpo { flex: 1; overflow: auto; display: flex; flex-direction: column; gap: 10px; min-height: 0; }
.wa .lado-topo { background: #fff; padding: 22px 20px 18px; text-align: center; }
.wa .lado-topo .av { width: 96px; height: 96px; font-size: 38px; margin: 0 auto 12px; }
.wa .lado-topo b { display: block; font-size: 20px; font-weight: 400; }
.wa .lado-topo small { color: var(--wa-sec); font-size: 14px; }
.wa .wa-bloco { background: #fff; padding: 14px 20px; font-size: 14px; }
.wa .wa-bloco .lbl { font-size: 13.5px; color: var(--wa-verde-esc); margin-bottom: 10px; font-weight: 400; text-transform: none; letter-spacing: 0; }
.wa .wa-bloco dl { display: grid; grid-template-columns: auto 1fr; gap: 6px 12px; margin: 0; }
.wa .wa-bloco dt { color: var(--wa-sec); }
.wa .wa-bloco dd { margin: 0; }
.wa .wa-acoes { display: flex; flex-wrap: wrap; gap: 8px; }
.wa .btn-wa { border: 1px solid var(--wa-linha); background: #fff; color: var(--wa-verde-esc); border-radius: 999px; padding: 7px 14px; font-size: 13.5px; font-weight: 600; cursor: pointer; }
.wa .btn-wa:hover { background: var(--wa-hover); }
.wa .btn-wa.cheio { background: var(--wa-verde); border-color: var(--wa-verde); color: #fff; }
.wa .btn-wa.cheio:hover { background: var(--wa-verde-esc); }
.wa .btn-wa.on { background: var(--wa-chip-on); border-color: var(--wa-chip-on); }
.wa .wa-nota { color: var(--wa-sec); font-size: 12.5px; margin: 8px 0 0; }

/* Visualizador de imagem */
.visualizador { position: fixed; inset: 0; background: #ffffffeb; z-index: 55; display: flex; align-items: center; justify-content: center; padding: 28px; }
.visualizador-caixa { max-width: min(760px, 92vw); max-height: 90vh; display: flex; flex-direction: column; gap: 10px; }
.visualizador-topo { display: flex; justify-content: flex-end; gap: 18px; }
.visualizador-baixar, .visualizador-fechar { background: transparent; border: 0; color: #54656f; font-size: 14px; cursor: pointer; text-decoration: none; }
.visualizador-img { max-width: 100%; max-height: 72vh; object-fit: contain; margin: 0 auto; display: block; box-shadow: 0 2px 12px #0002; }
.visualizador-rodape { text-align: center; color: #3b4a54; }

/* Presença da vendedora no topo do Portal (perto do nome dela) */
.presenca { position: relative; }
.presenca-btn { display: flex; align-items: center; gap: 6px; border: 1px solid #ffffff40; background: #ffffff14; color: #fff; border-radius: 999px; padding: 5px 12px; font-weight: 700; font-size: 12.5px; cursor: pointer; }
.presenca-btn i { width: 9px; height: 9px; border-radius: 50%; display: inline-block; }
.presenca-btn i.online { background: #25d366; } .presenca-btn i.pausa { background: #ffd400; } .presenca-btn i.offline { background: #9aa4ab; }
.presenca-menu { position: absolute; right: 0; top: 38px; z-index: 50; background: #fff; color: #111b21; border-radius: 10px; box-shadow: 0 6px 24px #0003; padding: 6px 0; min-width: 260px; }
.presenca-menu button { display: flex; align-items: flex-start; gap: 10px; width: 100%; border: 0; background: none; padding: 9px 14px; text-align: left; cursor: pointer; font: inherit; }
.presenca-menu button:hover { background: #f5f6f6; }
.presenca-menu button i { margin-top: 5px; width: 10px; height: 10px; border-radius: 50%; flex: none; }
.presenca-menu button small { display: block; color: #667781; font-size: 12px; }
.presenca-menu button.on b::after { content: ' ✓'; color: #00a884; }

/* Alerta de atendimento novo (rodízio): cartão vermelho pulsante, só na tela de quem é a vez */
.alerta { position: fixed; bottom: 90px; right: 22px; width: 300px; background: var(--red); color: #fff; border-radius: 20px; padding: 16px 18px; z-index: 60; animation: entra .3s ease-out, pulso 1.4s infinite; }
.alerta .lbl { color: #fff; opacity: .92; font-size: 11px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.alerta-num { font-family: var(--display); font-size: 22px; font-weight: 800; margin: 6px 0 2px; }
.alerta-msg { font-size: 13px; opacity: .95; }
.alerta-rodape { display: flex; justify-content: space-between; align-items: center; margin-top: 12px; }
.alerta-rodape .btn { background: #fff; color: var(--red); }
.alerta-tempo { font-family: var(--display); font-weight: 800; font-size: 26px; }
@keyframes pulso { 0% { box-shadow: 0 0 0 0 #E30613aa; } 70% { box-shadow: 0 0 0 22px #E3061300; } 100% { box-shadow: 0 0 0 0 #E3061300; } }
@keyframes entra { from { transform: translateY(-20px); opacity: 0; } to { transform: none; opacity: 1; } }

.wa .so-celular { display: none; }
@media (max-width: 1250px) {
  .wa .conversas { grid-template-columns: 300px minmax(0, 1fr); }
  .wa .wa-lado { display: none; }
  .wa .wa-lado.lado-aberto { display: flex; position: absolute; right: 0; top: 0; bottom: 0; width: 360px; max-width: 92%; z-index: 6; box-shadow: -8px 0 24px #0b141a26; }
  .wa .lado-abas .lado-fechar { display: block; }
}
@media (max-width: 760px) {
  .wa .conversas { grid-template-columns: 1fr; }
  .wa .conversas.com-aberta .lista { display: none; }
  .wa .conversas:not(.com-aberta) .chat { display: none; }
  .wa .so-celular { display: grid; }
  .wa .b { max-width: 85%; }
}

/* Playbook na coluna da direita: etapas numeradas, uma embaixo da outra */
.wa .pb-como { background: #fff; padding: 12px 16px; font-size: 13.5px; color: #3b4a54; }
.wa .pb-como b { color: var(--wa-verde-esc); }
.wa .pb-etapas { display: flex; flex-direction: column; gap: 1px; background: var(--wa-linha); }
.wa .pb-etapa { background: #fff; }
.wa .pb-etapa-cab { display: flex; align-items: center; gap: 12px; width: 100%; border: 0; background: #fff; padding: 13px 16px; cursor: pointer; text-align: left; font: inherit; }
.wa .pb-etapa-cab:hover { background: var(--wa-hover); }
.wa .pb-num { width: 26px; height: 26px; border-radius: 50%; background: var(--wa-cinza); color: #54656f; display: grid; place-items: center; font-size: 13px; font-weight: 700; flex: none; }
.wa .pb-etapa.aberta .pb-num { background: var(--wa-verde); color: #fff; }
.wa .pb-nome { flex: 1; font-size: 15px; }
.wa .pb-etapa.aberta .pb-nome { font-weight: 600; color: var(--wa-verde-esc); }
.wa .pb-etapa-cab small { color: var(--wa-sec); font-size: 12px; }
.wa .pb-seta { color: var(--wa-sec); font-size: 10px; }
.wa .pb-msgs { display: flex; flex-direction: column; gap: 10px; padding: 4px 16px 16px; background: var(--wa-chat); }
.wa .pb-perfil { margin: 10px 0 0; font-size: 11.5px; font-weight: 700; color: #54656f; text-transform: uppercase; letter-spacing: .05em; }
.wa .pb-msg { background: var(--wa-saida); border-radius: 7.5px; border-top-right-radius: 0; box-shadow: 0 1px .5px #0b141a21; padding: 9px 10px 10px; margin-top: 8px; }
.wa .pb-texto { white-space: pre-wrap; font-size: 13.5px; line-height: 18px; }
.wa .pb-texto .lac { background: #fff3c4; border-radius: 3px; padding: 0 2px; }
.wa .pb-aviso { display: block; margin-top: 6px; font-size: 12px; color: #7a5b00; }
.wa .pb-usar { margin-top: 8px; padding: 5px 16px; }

/* Imagens, vídeo e fotos da unidade dentro do Playbook */
.wa .pb-img img { display: block; width: 100%; border-radius: 6px; }
.wa .pb-legenda { display: block; margin: 6px 0 0; font-size: 12.5px; color: #54656f; }
.wa .pb-grade { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; margin-top: 8px; }
.wa .pb-foto { border: 0; padding: 0; background: none; cursor: pointer; border-radius: 6px; overflow: hidden; aspect-ratio: 1; }
.wa .pb-foto img { width: 100%; height: 100%; object-fit: cover; display: block; transition: transform .15s; }
.wa .pb-foto:hover img { transform: scale(1.06); }

/* Tela Fotos da unidade (gestão) */
.fotos-unidade .fu-secao { background: var(--paper); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 18px 20px; margin-bottom: 16px; }
.fotos-unidade h2 { font-family: var(--display); font-size: 20px; margin: 0 0 4px; }
.fotos-unidade h2 small { font-family: var(--font); font-size: 13px; color: var(--gray); font-weight: 600; margin-left: 8px; }
.fotos-unidade .fu-sub { color: var(--gray); margin: 0 0 14px; }
.fotos-unidade .fu-grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 10px; }
.fotos-unidade .fu-grade-pq { grid-template-columns: repeat(auto-fill, minmax(110px, 1fr)); }
.fotos-unidade .fu-foto { margin: 0; position: relative; aspect-ratio: 1; border-radius: 12px; overflow: hidden; background: #eee; }
.fotos-unidade .fu-foto img { width: 100%; height: 100%; object-fit: cover; display: block; }
.fotos-unidade .fu-apagar { position: absolute; top: 6px; right: 6px; width: 28px; height: 28px; border-radius: 50%; border: 0; background: #000a; color: #fff; cursor: pointer; }
.fotos-unidade .fu-add { aspect-ratio: 1; border: 2px dashed var(--line); border-radius: 12px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 4px; cursor: pointer; color: var(--navy); font-weight: 700; }
.fotos-unidade .fu-add b { font-size: 32px; line-height: 1; }
.fotos-unidade .fu-add:hover { border-color: var(--navy); background: #fff; }
.fotos-unidade .fu-video { display: flex; gap: 10px; flex-wrap: wrap; }
.fotos-unidade .fu-video input { flex: 1; min-width: 240px; padding: 9px 14px; border: 1px solid var(--line); border-radius: 999px; font: inherit; }
.fotos-unidade .fu-padrao { opacity: .9; }